Certified Agile ITSM Manager (CAISM)
The Certified Agile ITSM Manager program is globally designed to develop expertise in integrating Agile methodologies with IT Service Management (ITSM), enabling organizations to enhance service delivery, collaboration, and operational efficiency.
Learn directly from global practitioners, Agile ITSM experts, and industry leaders who are shaping the future of adaptive service management, continuous improvement, and modern IT service operations.
What Sets Our Program Apart?
- Globally Recognized Certification with Self-Paced Learning
- E-Learning Library Access, Ebook
- LinkedIn Enhancer & Professional Resume Builder
- 1-on-1 personalized Connect with SME/Trainer
- Practice Exams, Capstone Projects, Interview Practice Platform
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About Agile ITSM Certification
Objectives Of Agile ITSM Certification
- Demonstrate expertise in Scrum, Kanban, and Agile ITSM.
- Exhibit leadership in Agile ITSM initiatives.
- Apply ITSM best practices effectively in an Agile environment.
- Stay updated with industry trends in Agile IT Service Management.
- Optimize service delivery and operational efficiency through Agile ITSM.
- Earn recognition as an Agile ITSM expert.
- Gain a competitive edge with Agile ITSM proficiency.
- Drive customer satisfaction using Agile practices in ITSM.
- Contribute to organizational success with Agile-ITSM fusion.
Benefits Of Agile ITSM Certification
- Demonstrated competency in implementing agile practices for efficient IT service management.
- Built credibility and trust as an agile ITSM professional.
- Adaptability to evolving industry trends and agile methodologies.
- Fostered a culture of continuous improvement in IT service management.
- Improved project outcomes with streamlined processes and faster delivery.
- Demonstrated commitment to professional development and staying current with industry best practices.
- Enhanced collaboration and teamwork skills in an agile environment.
Agile ITSM Certification Exam Syllabus
1 Understanding the Significance of Agile+
•Defining Agile: What does Agile mean?
•Exploring the Benefits of Agile: Why is Agile important?
•Agile Manifesto: Core values and principles
•Key Principles of Agile: An overview of the fundamental principles driving Agile methodologies
2 Recommended Approaches+
•DevOps Implementation Strategies
•Uninterrupted Integration
•Uninterrupted Delivery
•Uninterrupted Deployment
•Ongoing Monitoring
•Scrum Methodology
•Kanban Method
•Streamlined Processes
•ITIL/ITSM Framework
3 Fundamentals of Scrum+
•Principles
•Timeframes
•Planning for Releases
•Planning for Sprints
•Daily Team Check-ins
•Reviewing Sprints
•Reflecting on Sprints
•Preparation Criteria
•Completion Criteria
•Scrum Responsibilities
•Product Owner
•Scrum Facilitator
•Collaborative Team
•Scrum Elements
•Product Requirements List
•User Story Descriptions
•Progress Update
•Current Sprint Tasks
•Progress Tracking Chart
•Accomplishment Tracking Chart
4 Combining ITSM and Agile+
•Comprehending ITSM, Agile, and Scrum
•Exploring the overarching relationship between these areas
•Addressing obstacles
•Harmonizing roles across these domains
5 Illustrating the Advantages of Agile with Service Management+
•Enhanced operational flow
•Accelerated and amplified feedback cycle
•Ongoing experimentation
6 Agile Service Management (Agile SM)+
•Meaning and significance
•Dual dimensions of Agile SM
7 Designing Agile Processes+
•Methodology
•Traits of an Agile Process
•Components of a process
•The 10 stages of process design
•Minimum Viable Product (MVP) / Potentially Shippable Product (PSP)
8 Enhancing Agile Processes+
•PDCA - Continuous Service Improvement (CSI) iterations
•Process Backlog - CSI Register
•Audits - Agile Process Improvement
9 Events in Agile Service Management+
•Process planning session
•Sprint planning session
•Criteria for Readiness (DOR) and Criteria for Completion (DOD)
•Daily Scrum (within the context of Agile Service Management)
•Sprint Review (within the context of Agile Service Management)
•Sprint Retrospective (within the context of Agile Service Management)
10 Artifacts of Agile Service Management+
•Backlog of Processes
•Sprint Backlog within the Agile Service Management framework
•User stories and ITSM processes
•Increment of Processes
•Burndown chart within the Agile Service Management context
•Burnup chart within the Agile Service Management context
11 One-on-One Mentor Connect with Subject Matter Expert+
•One-hour dedicated session with an Agile Service Management SME
•Get answers to your specific questions on Agile, Scrum, DevOps, or ITSM integration
•Discuss real-world implementation challenges or project needs
•Receive tailored advice for career growth, certifications, and best practices
•A unique opportunity to learn from an industry practitioner in a 1-on-1 format
12 Agile Artifacts, Tools, and Real-World Application+
•Process and sprint backlogs in Agile Service Management
•User stories tailored for ITSM processes
•Agile artifacts: Increments, burndown and burnup charts
•Tools and templates for backlog grooming, planning, and tracking
•Certification preparation resources and exam guidance
•Real-world case studies across Agile ITSM, DevOps, and hybrid environments
•Real-world case studies across Agile ITSM, DevOps, and hybrid environments
Learn from Experts
Learn from experienced practitioners and industry leaders who bring real-world expertise and practical insights to the program.
Dr. Sriram Rajagopalan
INFLECTRA CORPORATION
ENTERPRISE AGILE EVANGELIST
Adam Sandman
INFLECTRA CORPORATION
FOUNDER & CEO
Artus Phee
AGILEASIA
CHIEF OPERATING OFFICER
Enrollment Options
Single Access
Gain full access to our complete resource library and earn a globally recognized certification.
1 Certificate Programs
Bundle Access
Unlock exclusive bundle savings on premium resources and earn globally recognized credentials.
3 Certificate Programs
For Teams
Enable teams with GSDC certification pathways and customized learning journeys aligned with business priorities.
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Target Audience Of Agile ITSM Certification
Pre-Requisites For Agile ITSM Certification
IT Service Management or ITIL knowledge recommended.
Certified Agile ITSM Manager Exam Details
Exam Questions
40
Exam Format
Multiple choice
Language
English
Passing Score
65%
Duration
90 min
Open Book
No
Certification Validity
5 Years
Complimentary Retake
Yes
Sample Certification
About Agile ITSM Certification
The GSDC Certified Agile ITSM Manager (CAISM) certification is a recognized credential that empowers professionals to excel in Agile IT Service Management. Through GSDC's rigorous examination process, this certification validates individuals' ability to seamlessly integrate Agile principles into ITSM practices, driving efficient service delivery and customer satisfaction.
By successfully completing the CAISM certification exam, candidates demonstrate their expertise in Agile methodologies such as Scrum and Kanban, as well as their proficiency in implementing ITSM best practices. This industry-recognized certification distinguishes professionals as skilled leaders capable of effectively managing Agile ITSM initiatives, positioning them for success in a rapidly evolving industry.
GSDC's certification-focused approach ensures that individuals can directly showcase their competence, giving them a competitive advantage in the job market.
With the Agile ITSM certification, professionals gain recognition as qualified experts who can optimize service delivery, enhance operational efficiency, and navigate the complexities of Agile IT Service Management.