Get global recognition and stand out as a leader in the field of Certified Generative AI in ITSM.
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Experience hands-on AI learning every day with 45-minute expert-led sessions. Practice in real time, get your doubts resolved instantly, and gain certification-aligned skills. Build practical, job-ready AI expertise with guidance from global AI leaders.
4 Daily Sessions 45-minute live expert-led sessions for hands-on learning. Sessions from Global Experts Learn directly from AI leaders around the world. Real-time Practice Apply concepts immediately and get your questions answered. Certification Ready Training aligned with industry standards for job-ready skills. Interactive Reporting with Google AI Studio Build Your First AI Agent in 30 mins Improving Software Requirements with GenAI Safe and Ethical AI Conversations Search Smarter with Perplexity AI Iterative AI Processes and Productivity Tips
Don't just watch - Apply what you learn immediately.
Every video lesson in the GSDC AI Certification Program comes with a built-in, AI-powered challenge on the same platform, so you can practice in real time.Master 30+ leading AI tools including ChatGPT, Jasper, Google AI Studio, Claude, and more. Apply real-world use cases, templates, and expert resources—no coding required.
How it Works:
Step 1
Watch the Video: Learn each tool through expert-led tutorials.
Step 2
Complete the Guided Challenge: Practice on the same platform and apply your knowledge step by step.
Lifetime Access: Revisit videos and challenges anytime to reinforce your skills and stay ahead
Resources Provided by GSDC Single Certification Module Unlock full access to all comprehensive resources and earn Global certification
$ 800.0
$ 400.0
Bundle Certification Module Get 3 certifications at a discounted price for maximum value
$ 1200.0
$ 600.0
Learning Resources
1-on-1 SME Connect
2
Unlimited
Weekly Group SME Connect Session
Certification Exam with Free Retake & Practice Exams
Capstone Project, AI Interview Platform & AI Tools Use Cases
Cost Savings (X% Off vs Single Purchase)
50%
Upto 80%
GSDC Membership worth $109 free
Exam syllabus of Generative AI in ITSM certification
25+ Hours of Learning
2 Practice Exams
Weekly Live Sessions
1-on-1 Connect with SME
GSDC AI Studio
100+ Live Monthly Sessions with
Global Experts
Session Highlights
07:00 pm
08:00 pm
09:00 pm
07:00 pm
08:00 pm
09:00 pm
Learn by Doing
How it works ?
Enrollment Options
Looking to enroll your employees into this program?
Basic understanding of artificial intelligence concepts
Willingness to test one's practical skills using Generative AI
Prior experience in IT service management
Exam Questions 40 Exam Format Multiple choice Language English Passing Score 65% Duration 90 min Open Book No Certification Validity 5 Years Complimentary Retake Yes
Target Audience For Generative AI in ITSM certification
AI Professionals
Data Scientists
ITSM Practitioners
Business Leaders and Managers
Web Developers
Business Strategists
AI-Enthusiasts
Pre-Requisites For Generative AI in ITSM certification
Certification Exam Details For Generative AI in ITSM
Certified Generative AI in ITSM by GSDC provides professionals with the knowledge and tools to integrate cutting-edge AI technologies into IT Service Management. This certification validates participants to use generative AI for automating tasks, enhancing service delivery, and optimizing workflows in ITSM environments. As a leader in innovative certification programs, GSDC tests participants with the help of this certificate. The Generative AI in ITSM Certification equips professionals to navigate the evolving landscape of IT services, focusing on the application of AI to improve service efficiency and customer experience. Participants gain expertise in key areas such as: AI-Powered Ticket Resolution Predictive Analytics for Incident Management AI-Driven Service Automation This certification is ideal for IT professionals, service managers, and consultants looking to test their skills in this dynamic ITSM market, where AI-driven innovations are becoming integral to service management. Boost your career potential with GSDC's Certified Generative AI in ITSM, positioning yourself as a forward-thinking leader in the IT service management industry.
Sample Certification
About Certified Generative AI in ITSM
Choose your preferred package above to begin your certification journey The certification focuses on using generative AI technology to improve knowledge management, automation, and predictive problem-solving in IT service management operations. “Learn by Doing” is a hands-on learning approach where you apply what you learn immediately. Every GSDC AI Certification lesson includes a built-in AI challenge, letting you practice in real time. Designed by international industry experts, these sessions help you master 30+ AI tools like ChatGPT, Jasper, Claude, and Google AI Studio—no coding required. You’ll gain practical experience, use real-world templates, and enjoy lifetime access to all lessons and challenges. GSDC AI Studio is a global learning platform offering 100+ live monthly sessions led by international industry experts. Each 45-minute session is designed for hands-on, real-time AI learning. Every day includes 4 expert-led sessions covering beginner to advanced levels, allowing you to learn directly from global AI leaders and gain practical, industry-relevant experience. Obtaining this certification improves operational effectiveness and service delivery by giving participants a thorough understanding of generative AI applications in IT service management. The validity of Generative AI in ITSM Certification is 5 years. 1-on-1 sessions provide personalized guidance from expert mentors to help clarify concepts, overcome challenges, and create a roadmap for applying your certification effectively. These personalized sessions are designed to address your unique needs, helping you make the most of your learning experience and confidently apply your knowledge in real-world scenarios. Obtaining this certification can lead to employment opportunities in several fields, including machine learning, AI product management, AI analysis, and ITSM practitioners. Yes, a wide range of recognized MNCs and businesses around the world recognize the Certified Generative AI in ITSM certification.Frequently Asked Questions
The Global Skill Development Council (GSDC) is an independent, vendor-neutral, international credentialing and certification organization for the emerging technologies:
Advisory board members and SMEs are from around the world, drawn from different specializations.
Supported by the world's most esteemed thought leaders from Yale, MIT, Stanford, Wharton, and Harvard.
Hub of Trending Technologies and framework certifications.
Content curated by Industry's best Subject matter experts.
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Training Partners Across The Globe.
