GSDC's ISO 20000:2018 Lead Implementer or IT Service Management System Certification is predominantly made to clarify the members about IT Service Management System top to bottom. IT administration the executives (ITSM) alludes to the aggregate of exercises coordinated by arrangements, coordinated and organized in cycles and supporting methods - that are performed by an association to configure, plan, convey, work and control data innovation (IT) administrations offered to clients. Varying from more innovation situated IT the board approaches like organization the executives and IT frameworks the executives, IT administration the executives is described by receiving an interactive approach towards the executives, zeroing in on client needs and IT administrations for clients instead of IT frameworks, and pushing persistent improvement.
IT Managers/Support teams, Application Management team/Development team
System Administrators/Analysts, Process Owners/Practitioners
Operations Managers, Database Administrators
Service Delivery Professionals, Quality Analysts
Better career goals.
Proven ITSM skills & understanding.
In-depth understanding of IT Service Management & its implementation.
Ability to design the ITSM structure of any organization.
There is no such recommended experience required for getting this certification. Although your ITSM basics should be clear
Multiple-choice exam of 40 marks.
You need to acquire 26+ marks to clear the exam.
If you fail, free re-examination attempt with 30 days from the date of 1st exam attempt.
1. Overview of Information Technology Service Management ISO 20000 (ITSM)
The Global Skill Development Council (GSDC) is an independent, vendor-neutral, international credentialing and certification organization for the emerging technologies: