Certified ISO 20000:2018 Lead Implementer

Get global recognition and stand out as a leader in the field of ISO 20000 Lead Implementer

This Certification is Powered by AI

Excellent
TrustScore 4.5 out of 5
4.7/5
reviews on
Trustpilot

8000 plus already enrolled

Accredited By
TrustScore 4.5 out of 5 TrustScore 4.5 out of 5

What Sets Our Program Apart?

  •    E-Learning Library Access
  •    Expertly crafted BOK with ready-to-implement resources
  •    Lifetime Valid Certification with 2 Exam Attempts
  •   Capstone Projects
  •    Generative AI Interview Practice Platform

About ISO 20000 Lead Implementer Certification

This Programs includes:

Certification Type

Internationally recognized valid certification program

100% Refund Guarantee

Avail 100% No-Risk Money Back Guarantee

Learning Type

Digital Learning curated by experts.

Book of Knowledge

Curated by industry experts

Downloadable Resources

Templates and case studies

Certification Exam Attempts

2 certification exam attempts with 1 year validity

Capstone Project

Apply Your Skills In Real World Scenario

AI -Based Interview Question

Engage With Real Time AI Interview Questions

Exam Syllabus of ISO 20000 Lead Implementer Certification

1. Introduction to ISO 20000 Information Technology Service Management (ITSM):
  • Introduction to ITSM: Business Justification and initial design
  • ITSM Scope: Defining the boundaries of ITSM
  • Benefits and Significance of ITSM
  • ITSM Policy: Establishing guidelines for ITSM
  • Process and Procedure Documentation for ITSM
  • Defining Management Systems and Process Approach
  • Principles of Information Technology in ITSM
  • Preliminary Analysis and Assessing Current IT Level
  • Developing a Project Plan for ITSM
  • IT Service Accounting: Managing Finances and Budgeting
2. Overview and Context of ISO/IEC 20000:
  • Understanding ISO/IEC 20000: Definition and Purpose
  • Advantages of Implementing ISO/IEC 20000
  • Breakdown of ISO/IEC 20000 Parts
  • ISO/IEC 20000:2018: An Overview
  • Key Contrasts between ISO 20000 and ITIL®
  • ITIL® Life Cycles in Relation to ISO/IEC 20000
  • Clauses of ISO/IEC 20000:2018
3. Service Management System (SMS) Description:
  • Responsibilities of Management within the SMS
  • Oversight of Processes Managed by External Parties
  • Administration of Documents in the SMS
  • Establishment and Enhancement of the SMS
  • Management of Resources within the SMS
4. Overview of Auditing:
  • Explanation of Auditing and its Purpose
  • Various Types of Audits
    • Internal Audits
    • External Audits
  • Terminology Used in Auditing
  • Advantages of Conducting Audits
5. Roles and Principles in Auditing:
  • Auditor and Auditee Roles
  • Team Composition for Audits
  • Guides and Observers in the Auditing Process
  • Responsibilities of a Lead Auditor
  • Management of Audits
  • Ensuring Confidentiality in Auditing
  • Independence of Auditors
  • Adopting an Evidence-Based Approach
  • Upholding Integrity in Auditing
  • Delivering Fair Audit Reports
6. Auditor Responsibilities:
  • Personnel Management by the Auditor
  • Preparation of Audit Checklists
  • Defining the Scope of Work
  • Administration of Audit Programs
  • Effective Communication across Organizational Levels
  • Skills and Competencies Required for Internal Auditors
7. Objectives of Internal Auditing:
  • Identification
  • Safeguarding
  • Proactive measures
8. Audit Procedures:
  • Commence the report initiation process
  • Organize and plan activities
  • Develop audit plans
  • Assign tasks to the audit team
  • Prepare necessary documents
  • Conduct an open meeting
  • Prepare and distribute audit reports
  • Finalize the audit process
  • Perform follow-up activities
  • Utilize the audit triangle concept
  • Implement audit templates and work documents
9. Comprehensive Service Management:
  • Management of Service Levels
  • Overall Requirements
  • Cataloging of Services
  • Agreements on Service Levels
  • Supplementary Agreements
  • Service Processes
10. Scope:
  • Defining the Scope
  • Considering Scope Parameters
  • Formulating the Scope Statement
  • Reaching Scope Consensus
11. Launch and Implementation:
  • Configuration and Release Management
  • Change Management
  • Capacity and Availability Management
  • Service Continuity Management
12. Information Security Administration:
  • Implementation of IT Security Policies
  • Assessment of Security Risks
  • Implementation of Controls
  • Management of Documents and Records
  • Operational Management
13. Implementation Guidance and Categories:
  • Process for Service Delivery
  • Process for Resolution
  • Process for Relationship Management
  • Process for Control
14. Control, Monitoring, and Measurement:
  • Process Monitoring
  • Internal Audit Function
  • Metrics Development
  • Performance Indicators and Dashboards
  • Review Management
  • Continual Improvement Program Implementation
  • Audit Preparation
  • Contractual Dispute Management

Download Brochure

Looking to enroll your employees into this program?

What They Say About Us

Jane Kim

Designation - IT Project Manager

 

Trustpilot

I recently took the GSDC Certified ISO 20000:2018 Lead Implementer exam and passed on my first attempt. This certification has been instrumental in opening doors for me, as it has given me the skills and confidence to take on new IT service management projects at work.

Peter Wong

Designation - IT Operations Manager

 

Trustpilot

After passing the GSDC Certified ISO 20000:2018 Lead Implementer exam, I am now able to apply the latest IT service management practices in my organization. This has been crucial in helping us streamline our IT processes and ultimately improve our services to our clients. I would highly recommend this certification to anyone looking to upskill their IT knowledge.

Emily Chen

Designation - IT Service Desk Analyst

 

Trustpilot

The GSDC Certified ISO 20000:2018 Lead Implementer exam has helped me sharpen my IT service management skills and understand how to apply them to real-world scenarios. This certification has been a great asset to me in my current role and has set me apart from my peers. I am grateful for the opportunity to take this exam and would recommend it to anyone looking to advance their IT career.

Target Audience For ISO 20000 Lead Implementer Certification

  •   IT Managers/Support teams, Application Management team/Development team
  •   System Administrators/Analysts, Process Owners/Practitioners
  •   Operations Managers, Database Administrators
  •   Service Delivery Professionals, Quality Analysts

Pre-Requisites For ISO 20000 Lead Implementer Certification

There is no such recommended experience required for getting this certification. Although your ITSM basics should be clear

AI-Based Interview Practice Platform

  • Engage With Real Time AI Interview Questions.
  • Practice Questions Tailored with Your Expertise.
  • Validate your Knowledge of subject Matter.

Capstone Project

  • Apply Your Skills in Real World Scenario.
  • Learn Methodologies Aligned to Your Expertise.
  • Validate Skills and Knowledge Gained through the Certification.
  • Showcase Expertise via a Capstone Project.

Exam Details Of ISO 20000 Lead Implementer Certification

Exam Questions

40

Exam Format

Multiple choice

Language

English

Passing Score

65+

Duration

90 min

Open Book

No

Certification Validity

Lifetime

Complimentary Retake

Yes

Sample Certification

About ISO 20000 Lead Implementer Certification

The GSDC Certified ISO 20000 Lead Implementer certification is designed for professionals seeking expertise in implementing and managing an IT service management system based on the ISO 20000:2018 standard. This certification validates your ability to effectively plan, implement, and maintain the IT service management processes and activities within an organization.

With the GSDC Certified ISO 20000 Lead Implementer certification, you demonstrate your competence in aligning IT services with business objectives, improving service quality, and enhancing customer satisfaction.  

This certification serves as a testament to your skills and knowledge in IT service management, providing you with a competitive edge in the industry. 

Enrollment-Options

SINGLE

Fast-track your career by learning a new skill and earning a certificate

300.0
  • 1 Certification Program
  • Two Exam Attempts
  • Lifetime Valid Certification
  • E-Learning Library Access
  • Downloadable Resources-Book of Knowledge,Templates
  • GSDC Membership

Frequently Asked Questions

1. How Do I Register for ISO 20000 Lead Implementer certification?

Register Your Interest by clicking on this link: Register Now

2. Who is the ideal audience for the ISO 20000 Lead Implementer certification?

The ISO 20000 Lead Implementer certification is suitable for IT professionals, service managers, auditors, and consultants responsible for implementing and managing IT service management systems based on the ISO 20000 standard.

3. What is the ISO 20000:2018 Lead Implementer certification and what are its benefits?

The ISO 20000 Lead Implementer certification is an internationally recognized certification that verifies an individual's knowledge and skills in implementing and managing IT service management systems according to the ISO 20000 standard. Its benefits include improved career opportunities, enhanced credibility, and the ability to implement IT service management systems that meet global standards.

4. What are the job prospects for the ISO 20000 Lead Implementer certification?

The ISO 20000 Lead Implementer certification has excellent job prospects as it is highly valued by organizations seeking to establish or enhance their IT service management systems. Relevant job roles include IT Service Manager, IT Project Manager, IT Consultant, and IT Auditor.

5. What is the relevance of the ISO 20000 Lead Implementer certification in the Industry?

The ISO 20000 Lead Implementer certification is highly relevant in the IT industry as it provides organizations with a structured and efficient framework for managing their IT services. This can lead to improved IT service delivery, cost reduction, enhanced customer satisfaction, and global recognition.

6. How long is the ISO 20000 Lead Implementer certification valid?

Unlike other certifications, GSDC certifications are valid for a lifetime, which means you won't need to worry about renewing them or paying any renewal fees.

7. What benefits does the ISO 20000 Lead Implementer certification provide to the organization?

The ISO 20000 Lead Implementer certification provides organizations with numerous benefits, including improved IT service delivery, enhanced customer satisfaction, reduced costs, enhanced credibility, a structured and efficient framework for managing IT services, and the ability to achieve business objectives and meet regulatory requirements.

Why GSDC ?

The Global Skill Development Council (GSDC) is an independent, vendor-neutral, international credentialing and certification organization for the emerging technologies:

  • Advisory board members and SMEs are from around the world, drawn from different specializations.

  • Supported by the world's most esteemed thought leaders from Yale, MIT, Stanford, Wharton, and Harvard.

  • Hub of Trending Technologies and framework certifications.

  • Content curated by Industry's best Subject matter experts.

  • Webinars and Conferences.

  • Training Partners Across The Globe.

Learners Also Bought

certificate-badge

Certified ISO 42001:2023 Lead Auditor

certificate-badge

Certified ISO 20000:2018 Lead Auditor

certificate-badge

Certified ISO 27001:2022 Lead Implementer

certificate-badge

Certified ISO 9001:2015 Lead Auditor

certificate-badge

Certified ISO 22301:2019 Lead Auditor

certificate-badge

Certified ISO/IEC 19770 1 Lead Auditor