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Certified ISO 20000:2018 Lead Implementer

ABOUT ISO 20000:2018 LEAD Implementer CERTIFICATION

GSDC's ISO 20000:2018 Lead Implementer or IT Service Management System Certification is predominantly made to clarify the members about IT Service Management System top to bottom. IT administration the executives (ITSM) alludes to the aggregate of exercises coordinated by arrangements, coordinated and organized in cycles and supporting methods - that are performed by an association to configure, plan, convey, work and control data innovation (IT) administrations offered to clients. Varying from more innovation situated IT the board approaches like organization the executives and IT frameworks the executives, IT administration the executives is described by receiving an interactive approach towards the executives, zeroing in on client needs and IT administrations for clients instead of IT frameworks, and pushing persistent improvement.

Certification Badge for ISO 20000 Lead Implementer
 

OBJECTIVES OF ISO 20000:2018 LEAD IMPLEMENTER CERTIFICATION

  1. To explain all the processes of the ISO/IEC 20000 Information Technologies Management System Standard.
  2. To provide all relevant implementations and sample works according to the institutions/organization requirements.
  3. Teaching the participants to design, analyze and implement the requirements of an effective ITSM in compliance with the standard requirements in a step-by-step manner.
 

TARGET AUDIENCES FOR ISO 20000:2018 LEAD IMPLEMENTER CERTIFICATION

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IT Managers/Support teams, Application Management team/Development team

System Administrators/Analysts, Process Owners/Practitioners

Operations Managers, Database Administrators

Service Delivery Professionals, Quality Analysts

 

BENEFITS OF ISO 20000:2019 LEAD IMPLEMENTER CERTIFICATION

Better career goals.

Proven ITSM skills & understanding.

In-depth understanding of IT Service Management & its implementation.

Ability to design the ITSM structure of any organization.

 

PREREQUISITES FOR ISO 20000:2018 LEAD IMPLEMENTER CERTIFICATION

There is no such recommended experience required for getting this certification. Although your ITSM basics should be clear

 

ISO 20000:2018 LEAD IMPLEMENTER CERTIFICATION EXAMINATION

Multiple-choice exam of 40 marks.
You need to acquire 26+ marks to clear the exam.
If you fail, free re-examination attempt with 30 days from the date of 1st exam attempt.

 

Sample Certificate

 

ISO 20000:2018 LEAD IMPLEMENTER CERTIFICATION EXAM SYLLABUS

1. Overview of Information Technology Service Management ISO 20000 (ITSM)

  • Business case and initial design of the ITSMS
  • Scope of ITSMS
  • IT Service Management
  • Benefits & Importance
  • ITSMS policy
  • Documentation of process and procedures
  • Define management systems and process approach
  • Principles of Information Technology
  • Preliminary analysis and determining the level of existing information technology
  • Develop a project plan
  • Accounting the IT services; accounting and budgeting
2. Introduction and Background to ISO/IEC 20000
  • What Is ISO/IEC 20000?
  • Benefits of ISO/IEC 20000
  • ISO/IEC 20000 – parts
  • ISO/IEC 20000: 2018
  • Key differences - ISO 20000 & ITIL®
  • ITIL® life cycles
  • Clauses ISO/IEC 20000: 2018
3. Service Management System (SMS)
  • Management responsibility
  • Governance of processes operated by other parties
  • Document management
  • Establish and improve the SMS
  • Resource management
4. Introduction to Auditing
  • Define auditing
  • Types of audit
    • Internal
    • External
  • Audit terminology
  • Benefits of auditing
5. Auditing Roles and Principles
  • Auditor, Auditee
  • Audit team
  • Guides and observers
  • Lead auditor
  • Audit management
  • Maintaining confidentiality
  • Independence
  • Evidence-based approach
  • Integrity
  • Fair presentation of audit reports
6. Responsibilities of the Auditor
  • Management of personnel
  • Preparation checklists
  • Scope of work
  • Managing audit programs
  • Communication at all levels of the organization
  • Skills and Competencies of an Internal Auditor
7. Purpose of Internal Auditing
  • Detection
  • Protection
  • Prevention

8. Audit Procedures
  • Initialize the report
  • Prepare activities
  • Prepare plans
  • Assigning the work to the team
  • Preparing documents
  • Conduct open meeting
  • Prepare and distribute reports
  • Complete the audit
  • Conduct a follow-up
  • Audit triangle
  • Audit template/work documents
9. Complete Management
  • Service level management
  • General requirements
  • Service catalogue
  • Service level agreement
  • Supportive agreements
  • Service process
10. Scope
  • Scope definition
  • Scope consideration
  • Scope statement
  • Scope agreement
11. Launching and Implementing
  • Configuration and release management
  • Change management
  • Management of capacity and availability
  • Service continuity
12. The Administration of Information Security
  • IT security policies
  • Security risks assessment
  • Controls
  • Documents and records
  • Managing the operations
13. Implementation Guidance and Types
  • Service delivery process
  • Resolution process
  • Relationship process
  • Control process
14. Control, Monitor, and Measure
  • Monitoring the processes
  • Internal auditor
  • Development of metrics
  • Performance indicators and dashboards
  • Managing the reviews
  • Implementation of the continual improvement program
  • Preparing audits
  • Managing contractual disputes
 

WHY GSDC CERTIFICATION?

The Global Skill Development Council (GSDC) is an independent, vendor-neutral, international credentialing and certification organization for the emerging technologies:

  • Advisory board members and SMEs are from around the world, drawn from different specializations.
  • Supported by the world's most esteemed thought leaders from Yale, MIT, Stanford, Wharton, and Harvard.
  • Hub of Trending Technologies and framework certifications.
  • Content curated by Industry's best Subject matter experts.
  • Webinars and Conferences.
  • Training Partners Across The Globe.

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Disclaimer
The Global Skill Development Council (GSDC) is an Independent, Third Party, Vendor Neutral, International Credentialing and Certification Organization for Professionals.