The GSDC Certified ISO 20000 Lead Implementer certification is designed for professionals seeking expertise in implementing and managing an IT service management system based on the ISO 20000:2018 standard. This certification validates your ability to effectively plan, implement, and maintain the IT service management processes and activities within an organization.
With the GSDC Certified ISO 20000 Lead Implementer certification, you demonstrate your competence in aligning IT services with business objectives, improving service quality, and enhancing customer satisfaction.
This certification serves as a testament to your skills and knowledge in IT service management, providing you with a competitive edge in the industry.
IT Managers/Support teams, Application Management team/Development team
System Administrators/Analysts, Process Owners/Practitioners
Operations Managers, Database Administrators
Service Delivery Professionals, Quality Analysts
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Certify your achievement with a globally valid certification.
Demonstrates expertise in ISO 20000:2018 implementation
Open doors to job roles with ISO 20000 requirements
Validates skills in service management implementation
Enhances credibility with employers and clients
Provides recognition as a qualified service management professional
Increases chances for higher salary and remuneration
Improves job security and employability prospects
Boosts confidence and self-assurance in service management
Enables career growth in the service management field
There is no such recommended experience required for getting this certification. Although your ITSM basics should be clear
Multiple-choice exam of 40 marks.
You need to acquire 26+ marks to clear the exam.
If you fail, free re-examination attempt with 30 days from the date of 1st exam attempt.
Designation - IT Project Manager
I recently took the GSDC Certified ISO 20000:2018 Lead Implementer exam and passed on my first attempt. This certification has been instrumental in opening doors for me, as it has given me the skills and confidence to take on new IT service management projects at work.
Designation - IT Operations Manager
After passing the GSDC Certified ISO 20000:2018 Lead Implementer exam, I am now able to apply the latest IT service management practices in my organization. This has been crucial in helping us streamline our IT processes and ultimately improve our services to our clients. I would highly recommend this certification to anyone looking to upskill their IT knowledge.
Designation - IT Service Desk Analyst
The GSDC Certified ISO 20000:2018 Lead Implementer exam has helped me sharpen my IT service management skills and understand how to apply them to real-world scenarios. This certification has been a great asset to me in my current role and has set me apart from my peers. I am grateful for the opportunity to take this exam and would recommend it to anyone looking to advance their IT career.
The Global Skill Development Council (GSDC) is an independent, vendor-neutral, international credentialing and certification organization for the emerging technologies: