The GSDC Certified ISO 20000 Lead Implementer certification is designed for professionals seeking expertise in implementing and managing an IT service management system based on the ISO 20000:2018 standard. This certification validates your ability to effectively plan, implement, and maintain the IT service management processes and activities within an organization.
With the GSDC Certified ISO 20000 Lead Implementer certification, you demonstrate your competence in aligning IT services with business objectives, improving service quality, and enhancing customer satisfaction.
This certification serves as a testament to your skills and knowledge in IT service management, providing you with a competitive edge in the industry.
IT Managers/Support teams, Application Management team/Development team
System Administrators/Analysts, Process Owners/Practitioners
Operations Managers, Database Administrators
Service Delivery Professionals, Quality Analysts
5+ Hours of expert-created videos
Mocks curated by SME's will help you to pass final certification exam.
Certify your achievement with a globally valid certification.
Demonstrates expertise in ISO 20000:2018 implementation
Open doors to job roles with ISO 20000 requirements
Validates skills in service management implementation
Enhances credibility with employers and clients
Provides recognition as a qualified service management professional
Increases chances for higher salary and remuneration
Improves job security and employability prospects
Boosts confidence and self-assurance in service management
Enables career growth in the service management field
There is no such recommended experience required for getting this certification. Although your ITSM basics should be clear
Multiple-choice exam of 40 marks.
You need to acquire 26+ marks to clear the exam.
If you fail, free re-examination attempt with 30 days from the date of 1st exam attempt.
Designation - IT Project Manager
I recently took the GSDC Certified ISO 20000:2018 Lead Implementer exam and passed on my first attempt. This certification has been instrumental in opening doors for me, as it has given me the skills and confidence to take on new IT service management projects at work.
Designation - IT Operations Manager
After passing the GSDC Certified ISO 20000:2018 Lead Implementer exam, I am now able to apply the latest IT service management practices in my organization. This has been crucial in helping us streamline our IT processes and ultimately improve our services to our clients. I would highly recommend this certification to anyone looking to upskill their IT knowledge.
Designation - IT Service Desk Analyst
The GSDC Certified ISO 20000:2018 Lead Implementer exam has helped me sharpen my IT service management skills and understand how to apply them to real-world scenarios. This certification has been a great asset to me in my current role and has set me apart from my peers. I am grateful for the opportunity to take this exam and would recommend it to anyone looking to advance their IT career.
The Global Skill Development Council (GSDC) is an independent, vendor-neutral, international credentialing and certification organization for the emerging technologies:
Marcela Lendvaiova is a professional Leadership & Soft skills trainer, mentor, and a certified Coach with 20 years of training over 130 nationalities globally under her belt. She gained both her master's degree and her doctorate from social sciences focused on psychological problems at the Constantine the Philosopher University in Nitra, Slovakia. Furthermore, she completed HR Management studies at Leicester University, England; certification in Neuro-linguistic programming, Timeline therapy â„¢, and Hypnosis in Dubai; and Coaching certification in Bratislava. She's also a registered nurse and former flight attendant and aviation trainer. Moreover, Marcela studied Acting for film in Hollywood, CA, and still performs at International theater Meteorit in Bratislava, Slovakia.
Marcela has trained leaders in global corporations around the world (US, India, Argentina, EMEA, etc), and was voted to be the top 3 finalists 3 years in a row- as a Lecturer of the year 2017, Coach of the year 2018, and Lecturer of the year 2019 at the Learning & Development Awards in Slovakia. Furthermore, she was quoted in both American and Slovak Forbes magazine in 2020.
Marcela has an extensive international experience in:
Additional experience: Crisis support, Post Traumatic Syndrome, Grief, Stress, Burn out syndrome, Emotional support, Anxiety; Work & Life balance; Relationship expert; Acting Coach; Aviation trainer; Well-being; Life transitions, Diversity &s; Inclusion; Culture transformation, Customer service, Vendor relationship, Personal branding.
Dr. Sonal has 20 years of experience in I.T Services & Technology Industry.8 years of International experience. She also worked in the capacity of Training Manager, Training Head, Academic Head , Program Manager - Partnership Alliance in past employment.
She is also technically proficient in Java/J2EE, Oracle, XML, DOT NET and experienced in technical curriculum building, training proposal writing.
Vaclav Koranda is Vice President Human Resources and member of the Board of Directors at T-Systems Malaysia. He has got his first HR Director role at the age of 27. Since then, he has held a number of executive roles in Human Resources, namely in the ICT industry. For a significant part of his career his role also included regional responsibility, mainly for the region of Central/Eastern Europe. Before joining T-Systems Malaysia, he was the VP HR at T-Systems Czech Republic. He also served as a member of the Sector Council for IT and Telecommunications in Czech Republic.
Vaclav holds a Master's Degree in Work & Organizational Psychology from Charle's University in Prague and is also a certified PRINCE2 Practitioner, Certified Human Resource Practitioner (CHRP) and a SHRM Senior Certified Professional. He is a member of Malaysian Institute of Human Resource Management as well as Organisation Development Network Malaysia. In 2018, he received a "CHRO of the Year" award from Employer Branding Institute in India. In 2019, he was named under "101 Global HR Heroes" by the World HRD Congress in Mumbai and also received the HR Leader 2019 award from Malaysian Institute of Human Resource Management.
