Certified ISO 20000:2018 Lead Auditor

ISO 20000 Lead Auditor Certification is based on IT Service Management Systems.

Excellent
TrustScore 4.5 out of 5
4.7/5
reviews on
Trustpilot

8200 plus already enrolled

Accredited By
TrustScore 4.5 out of 5 TrustScore 4.5 out of 5

What Sets Our Program Apart?

  •    E-Learning Library Access
  •    Expertly crafted BOK with ready-to-implement resources
  •    Lifetime Valid Certification with 2 Exam Attempts
  •   Capstone Projects
  •    Generative AI Interview Practice Platform

About ISO 20000 Lead Auditor Certification

This Programs includes:

Certification Type

Internationally recognized valid certification program

100% Refund Guarantee

Avail 100% No-Risk Money Back Guarantee

Learning Type

Digital Learning curated by experts.

Book of Knowledge

Curated by industry experts

Downloadable Resources

Templates and case studies

Certification Exam Attempts

2 certification exam attempts with 1 year validity

Capstone Project

Apply Your Skills In Real World Scenario

AI -Based Interview Question

Engage With Real Time AI Interview Questions

Exam Syllabus Of ISO 20000 Lead Auditor Certification

1.Introduction:
  • ISO/IEC 20000 Standard
  • Relationship with other frameworks and standards
  • The Deming cycle and how it applies to ITSM
  • Plan. Do. Check. Act
  • Applicability and scope definition
2.Definitions and Terminology:
  • Terminology related to management system standards
  • Terminology related to service management
3.Organizational Context:
  • Comprehending the organization and its environment
  • Recognizing the requirements and anticipations of stakeholders
  • Defining the extent of the service management system
  • System for managing services
4.Leadership:
  • Managing Services
  • Efforts to tackle objectives and strategize for their accomplishment
  • Set objectives
  • Devise plans to achieve objectives
  • Design the service management system
5.Risk and Opportunity Planning:
  • Leadership and Dedication
  • Policy
  • Formulating the service management policy
  • Conveying the service management policy
  • Roles, Responsibilities, and Authorities within the Organization
6. Support for the Service Management System:
  • Allocation of Resources
  • Capability
  • Consciousness
  • Information Exchange
  • Recorded Data
  • Generation and Revision of Recorded Data
  • Management of Recorded Data
  • Documented Information of the Service Management System
7. Operation of the service management system:
    • 7.1 Planning and Control of Operations
    • 7.2 Service portfolio
      • Delivery of Services
      • Planning Services
      • Control of Involved Parties in the Service Lifecycle
      • Management of Service Catalogue
      • Management of Assets
      • Management of Configurations
    • 7.3 Relationship and agreement
      • Overall
      • Management of Business Relationships
      • Management of Service Levels
      • Management of Suppliers
    • 7.4 Supply and demand
      • Budgeting and Accounting for Services
      • Management of Demand
      • Management of Capacity
    • 7.5 Service Design, Build, and Transition
      • Management of Change
      • Design and Transition of Services
      • Management of Release and Deployment
    • 7.6 Resolution and Fulfillment
      • Management of Incidents
      • Management of Service Requests
      • Management of Problems
    • 7.7 Service assurance
      • Management of Service Availability
      • Management of Service Continuity
      • Management of Information Security
8. Performance evaluation:
  • Monitoring, measurement, analysis and evaluation
  • Internal audit
  • Management review
  • Service reporting
9. Relationship processes :
  • Nonconformity and corrective action
  • Continual improvement

Download Brochure

Looking to enroll your employees into this program?

What They Say About Us

John Hendrix

Designation - IT Manager

 

Trustpilot

I recently earned the GSDC Certified ISO 20000:2018 Lead Auditor certification and it has fortified my skills to audit and implement IT service management systems based on the ISO 20000:2018 standard, which has significantly boosted my credibility and career prospects.

Kylie Reese

Designation - IT Consultant

 

Trustpilot

I couldn't be more thrilled with my decision to pursue the GSDC Certified ISO 20000:2018 Lead Auditor certification. It has opened up a world of opportunities for me in the IT service management industry, and I'm now more equipped than ever to demonstrate my auditing expertise. If you're looking for a certification that can take your career to the next level, this is it!

Mark Mink

Designation - Service Provider

 

Trustpilot

As a service provider, I've always been committed to delivering high-quality services to my clients. The GSDC Certified ISO 20000:2018 Lead Auditor certification has given me the necessary expertise to demonstrate my commitment and has helped me stay ahead of the competition. Highly recommend this certification to anyone looking to enhance their career in IT service management.

Target Audience Of Certified ISO 20000 Lead Auditor

  • IT Managers/Support teams
  • System Administrators/Analysts
  • Operations Managers
  • Database Administrators
  • Service Delivery Professionals
  • Quality Analysts
  • Application Management team/Development team
  • Process Owners/Practitioners

Pre-Requisites Of ISO 20000 Certification

  • There is no such recommended experience required for getting this certification. Although your ITSM basics should be clear.

AI-Based Interview Practice Platform

  • Engage With Real Time AI Interview Questions.
  • Practice Questions Tailored with Your Expertise.
  • Validate your Knowledge of subject Matter.

Capstone Project

  • Apply Your Skills in Real World Scenario.
  • Learn Methodologies Aligned to Your Expertise.
  • Validate Skills and Knowledge Gained through the Certification.
  • Showcase Expertise via a Capstone Project.

Exam Details of ISO 20000 Lead Auditor Certification

Exam Questions

40

Exam Format

Multiple choice

Language

English

Passing Score

65%

Duration

60 min

Open Book

No

Certification Validity

Lifetime

Complimentary Retake

Yes

Sample Certification

About ISO 20000 Lead Auditor Certification

The GSDC Certified ISO 20000 Lead Auditor certification is a globally recognized credential that demonstrates your expertise in auditing IT service management systems according to ISO 20000 standards. By obtaining this certification, you validate your skills as a proficient ISO 20000 lead auditor, capable of evaluating an organization's IT service management system effectively.

The certification exam offered by GSDC ensures that you possess the necessary knowledge and abilities to lead audits, assess compliance, and manage risks related to ISO 20000:2018. Acquiring this certification not only boosts your career prospects but also gives you a competitive advantage in the industry by showcasing your proficiency in IT service management auditing practices.

Enrollment-Options

SINGLE

Fast-track your career by learning a new skill and earning a certificate

300.0
  • 1 Certification Program
  • Two Exam Attempts
  • Lifetime Valid Certification
  • E-Learning Library Access
  • Downloadable Resources-Book of Knowledge,Templates
  • GSDC Membership

Frequently Asked Questions

1.How Do I Register?

Register Your Interest by clicking on this link: Register Now

2.Who is the target audience for the GSDC Certified ISO 20000:2018 Lead Auditor certification?

The GSDC Certified ISO 20000 Lead Auditor certification is aimed at professionals in IT service management seeking to gain expertise in auditing and implementing ISO 20000:2018 standards, such as IT managers, consultants, auditors, and service providers.

3.What is the GSDC ISO 20000 Lead Auditor certification and what are its benefits?

The GSDC ISO 20000 Lead Auditor certification is a globally recognized certification that validates an individual's auditing skills and knowledge of IT service management systems. This certification enables individuals to comprehend the ISO 20000:2018 standard and implement it within an organization. The benefits of this certification include improved career prospects, enhanced credibility, and the ability to demonstrate IT service management auditing expertise.

4.What are the job prospects for the GSDC Certified ISO 20000 Lead Auditor?

Holders of the GSDC Certified ISO 20000 Lead Auditor can anticipate excellent job prospects in the IT service management industry, working as IT service management consultants, auditors, managers, and service providers. Their skills and expertise are in high demand.

5.What is the relevance of the GSDC ISO 20000 Lead Auditor certification in the industry?

The GSDC ISO 20000 Lead Auditor certification is highly relevant in the IT service management industry as it equips individuals with the necessary knowledge and skills to audit and implement IT service management systems based on the ISO 20000 standard. With the increasing importance of improving IT service management processes and complying with industry standards, this certification is becoming more critical.

6. How long is the GSDC Certified ISO 20000:2018 Lead Auditor valid?

With GSDC certifications, you only need to obtain them once, as they have a lifetime validity and do not require renewal or any renewal fees.

7.What benefits does the GSDC ISO 20000 Lead Auditor certification provide to the organization?

The GSDC ISO 20000 Lead Auditor certification provides several benefits to organizations, including compliance with industry standards, improved IT service management processes, and demonstration of their commitment to providing high-quality services. Organizations can also benefit from the expertise of individuals who hold this certification in identifying and addressing any issues or areas for improvement within the IT service management system.

Why GSDC ?

The Global Skill Development Council (GSDC) is an independent, vendor-neutral, international credentialing and certification organization for the emerging technologies:

  • Advisory board members and SMEs are from around the world, drawn from different specializations.

  • Supported by the world's most esteemed thought leaders from Yale, MIT, Stanford, Wharton, and Harvard.

  • Hub of Trending Technologies and framework certifications.

  • Content curated by Industry's best Subject matter experts.

  • Webinars and Conferences.

  • Training Partners Across The Globe.

Learners Also Bought

certificate-badge

Certified ISO 27001:2022 Lead Implementer

certificate-badge

Certified ISO 9001:2015 Lead Auditor

certificate-badge

Certified ISO 22301:2019 Lead Auditor

certificate-badge

Certified ISO/IEC 19770 1 Lead Auditor

certificate-badge

Certified ISO 31000:2018 Risk Manager

certificate-badge

Certified ISO 9001:2015 Lead Auditor