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Certified ISO 20000:2018 Lead Auditor

About iso 20000 lead auditor certification 

The GSDC Certified ISO 20000 Lead Auditor certification is a globally recognized credential that demonstrates your expertise in auditing IT service management systems according to ISO 20000 standards. By obtaining this certification, you validate your skills as a proficient ISO 20000 lead auditor, capable of evaluating an organization's IT service management system effectively. 

The certification exam offered by GSDC ensures that you possess the necessary knowledge and abilities to lead audits, assess compliance, and manage risks related to ISO 20000:2018. Acquiring this certification not only boosts your career prospects but also gives you a competitive advantage in the industry by showcasing your proficiency in IT service management auditing practices.

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Objectives of iso 20000 auditor certification

ISO 20000:2018 Lead Auditor Certifications main objectives are:

  • Assess organizations' compliance with ISO 20000.
  • Lead audits for IT service management systems.
  • Evaluate risks associated with ISO 20000.
  • Demonstrate proficiency in IT service management auditing.
  • Enhance career prospects in the industry.
  • Gain a competitive edge through specialized certification.
  • Ensure effective implementation of ISO 20000 standards.
  • Identify areas for improvement in IT service management.
  • Foster continuous improvement in IT service delivery.
  • Promote adherence to IT service management regulations.

Target Audience of Certified iso 20000 auditor

IT Managers/Support teams

System Administrators/Analysts

Operations Managers

Database Administrators

Service Delivery Professionals

Quality Analysts

Application Management team/Development team

Process Owners/Practitioners



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Benefits of iso 20000 Lead auditor certification

After the completion of this certification, participants will have:

Opens doors to new career opportunities.

Demonstrates expertise in IT service management.

Boosts credibility and professional reputation.

Increases earning potential and salary prospects.

Enables leadership roles in auditing and compliance.

Enhances organizational competitiveness and efficiency.

Provides a competitive edge in the industry.

Enables contribution to organizational growth and success.

Validates proficiency in global auditing standards.


Pre-requisites Of iso 20000 certification

There is no such recommended experience required for getting this certification. Although your ITSM basics should be clear.


Examination iso 20000 Lead auditor certification

There will be a multiple-choice exam of 40 marks.
The duration of the exam will be 60 mins.
You need to acquire 26+ marks to clear the exam.
If you fail, you can retake the exam after one day.
In case Participant does not score passing percentage then they will be granted a 2nd attempt at no additional cost. Re-examination can be taken up to 30 days from the date of the 1st exam attempt.



EXAM SYLLABUS of iso 20000 Lead auditor certification

  • 1.Introduction:
    • ISO/IEC 20000 Standard
    • Relationship with other frameworks and standards
    • The Deming cycle and how it applies to ITSM
    • Plan. Do. Check. Act
    • Applicability and scope definition
  • 2.Definitions and Terminology:
    • Terminology related to management system standards
    • Terminology related to service management
  • 3.Organizational Context:
    • Comprehending the organization and its environment
    • Recognizing the requirements and anticipations of stakeholders
    • Defining the extent of the service management system
    • System for managing services
  • 4.Leadership:
    • Managing Services
    • Efforts to tackle objectives and strategize for their accomplishment
    • Set objectives
    • Devise plans to achieve objectives
    • Design the service management system
  • 5. Risk and Opportunity Planning:
    • Leadership and Dedication
    • Policy
    • Formulating the service management policy
    • Conveying the service management policy
    • Roles, Responsibilities, and Authorities within the Organization
  • 6. Support for the Service Management System:
    • Allocation of Resources
    • Capability
    • Consciousness
    • Information Exchange
    • Recorded Data
    • Generation and Revision of Recorded Data
    • Management of Recorded Data
    • Documented Information of the Service Management System
  • 7. Operation of the service management system:
    • 7.1 Planning and Control of Operations
    • 7.2 Service portfolio
      • Delivery of Services
      • Planning Services
      • Control of Involved Parties in the Service Lifecycle
      • Management of Service Catalogue
      • Management of Assets
      • Management of Configurations
    • 7.3 Relationship and agreement
      • Overall
      • Management of Business Relationships
      • Management of Service Levels
      • Management of Suppliers
    • 7.4 Supply and demand
      • Budgeting and Accounting for Services
      • Management of Demand
      • Management of Capacity
    • 7.5 Service Design, Build, and Transition
      • Management of Change
      • Design and Transition of Services
      • Management of Release and Deployment
    • 7.6 Resolution and Fulfillment
      • Management of Incidents
      • Management of Service Requests
      • Management of Problems
    • 7.7 Service assurance
      • Management of Service Availability
      • Management of Service Continuity
      • Management of Information Security
  • 8. Performance evaluation:
    • Monitoring, measurement, analysis and evaluation
    • Internal audit
    • Management review
    • Service reporting
  • 9. Relationship processes :
    • Nonconformity and corrective action
    • Continual improvement


John Hendrix

Designation - IT Manager

I recently earned the GSDC Certified ISO 20000:2018 Lead Auditor certification and it has fortified my skills to audit and implement IT service management systems based on the ISO 20000:2018 standard, which has significantly boosted my credibility and career prospects.

Kylie Reese

Designation - IT Consultant

I couldn't be more thrilled with my decision to pursue the GSDC Certified ISO 20000:2018 Lead Auditor certification. It has opened up a world of opportunities for me in the IT service management industry, and I'm now more equipped than ever to demonstrate my auditing expertise. If you're looking for a certification that can take your career to the next level, this is it! 

Mark Mink

Designation - Service Provider

As a service provider, I've always been committed to delivering high-quality services to my clients. The GSDC Certified ISO 20000:2018 Lead Auditor certification has given me the necessary expertise to demonstrate my commitment and has helped me stay ahead of the competition. Highly recommend this certification to anyone looking to enhance their career in IT service management.


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