Certified ISO 20000:2018 Lead Auditor
The Certified ISO 20000:2018 Lead Auditor program is globally designed to develop expertise in auditing IT Service Management Systems (ITSMS), ensuring service quality, compliance, and continual improvement aligned with ISO 20000 standards.
Learn directly from global practitioners, IT service management experts, and industry leaders who are shaping the future of ITSM governance, service excellence, and management system auditing.
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- Globally Recognized Certification with Self-Paced Learning
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About ISO 20000 Lead Auditor Certification
Objectives Of ISO 20000 Auditor Certification
ISO 20000:2018 Lead Auditor Certifications main objectives are:
- Acquire in-depth expertise in ISO/IEC 20000 plus all core requirements associated with IT service management systems.
- Obtain the expertise to plan, conduct, and lead IT Service Management System audits according to international auditing standards.
- Learn to assess organizational compliance with ISO 20000 service management controls.
- Improve your ability to identify nonconformities and suggest effective corrective actions.
- Obtain the skills to evaluate IT service management processes for continuous improvement.
- Understand risk-based auditing approaches within IT service management environments.
- Increase your skills in leading the audit team and managing the audit programs.
Benefits Of ISO 20000 Lead Auditor Certification
After the completion of this ISO 20000 Lead Auditor Certification, participants will be able to:
- Earn a globally recognized Certified ISO 20000 Lead Auditor credential that proves your IT service management auditing expertise to employers across industries worldwide
- Get a 20-60% salary hike by becoming a certified ISO 20000 lead auditor and adding one of the most respected IT service management credentials to your professional profile
- Get free access to the Job Support Program to help you land the right role after earning your ISO 20000 lead auditor certification
- Get 3 personal SME Connect sessions with industry experts who have real experience conducting ISO 20000 audits in live IT service management environments
- Get free access to GSDC Studio with 100+ live monthly sessions to stay current with how ISO 20000:2018 auditing practices and IT service management standards are evolving
- Get the best study materials including e-books, toolkits, cheat sheets, and practice questions covering the full ISO 20000 lead auditor exam syllabus
- Strengthen your LinkedIn profile and resume with a recognized certified ISO 20000 lead auditor credential that helps recruiters and hiring managers find you faster
- Join the GSDC Membership community and stay connected with a global network of ISO 20000 auditing professionals working across industries worldwide
Exam Syllabus Of ISO 20000 Lead Auditor Certification
1 Introduction:+
•ISO/IEC 20000 Standard
•Relationship with other frameworks and standards
•The Deming cycle and how it applies to ITSM
•Plan. Do. Check. Act
•Applicability and scope definition
2 Definitions and Terminology:+
•Terminology related to management system standards
•Terminology related to service management
3 Organizational Context:+
•Comprehending the organization and its environment
•Recognizing the requirements and anticipations of stakeholders
•Defining the extent of the service management system
•System for managing services
4 Leadership:+
•Managing Services
•Efforts to tackle objectives and strategize for their accomplishment
•Set objectives
•Devise plans to achieve objectives
•Design the service management system
5 Risk and Opportunity Planning:+
•Leadership and Dedication
•Policy
•Formulating the service management policy
•Conveying the service management policy
•Roles, Responsibilities, and Authorities within the Organization
6 Support for the Service Management System:+
•Allocation of Resources
•Capability
•Consciousness
•Information Exchange
•Recorded Data
•Generation and Revision of Recorded Data
•Management of Recorded Data
•Documented Information of the Service Management System
7 Operation of the service management system:+
•Planning and Control of Operations
•Service portfolio
•Delivery of Services
•Planning Services
•Control of Involved Parties in the Service Lifecycle
•Management of Service Catalogue
•Management of Assets
•Management of Configurations
•Relationship and agreement
•Overall
•Management of Business Relationships
•Management of Service Levels
•Management of Suppliers
•Supply and demand
•Budgeting and Accounting for Services
•Management of Demand
•Management of Capacity
•Service Design, Build, and Transition
•Management of Change
•Design and Transition of Services
•Management of Release and Deployment
•Resolution and Fulfillment
•Management of Incidents
•Management of Service Requests
•Management of Problems
•Service assurance
•Management of Service Availability
•Management of Service Continuity
•Management of Information Security
8 Performance evaluation:+
•Monitoring, measurement, analysis and evaluation
•Internal audit
•Management review
•Service reporting
9 Relationship processes:+
•Nonconformity and corrective action
•Continual improvement
10 Personalized 1-1 & Trainer connect session:+
•Personalized 1-on-1 Trainer Session - Receive a customized training session with ongoing access to relevant topics, ensuring lifelong support.
11 Get Access to ISO 20000 Auditing Toolkit+
•Internal Audit Ready to use template
•AI Tool prompts for Lead Auditor
•ISO 20000 Audit Checklist/Questionnaire
•Top 100 Common ISMS Audit Non-Conformities list
Learn from Experts
Learn from experienced practitioners and industry leaders who bring real-world expertise and practical insights to the program.
Federico Smith
EXPLEO GROUP
GLOBAL PROGRAM MANAGER, CYBERSECURITY & THREAT INTELLIGENCE, EXPERT LEADER (C.O.E)
Antonina Burlachenko
STAR
HEAD OF QUALITY AND REGULATORY CONSULTING
Kathrin Kind
WORLD ECONOMIC FORUM
MEMBER, GLOBAL FUTURE COUNCIL ON DATA FRONTIERS
Ljubomir Trajkovski
TRAJKOVSKI & PARTNERS CONSULTING
PARTNERS MANAGEMENT CONSULTING
Christophe Mazzola
DSCVR CYBERSECURITY
FOUNDER & CEO
Adrian Resag
OCEG
ACADEMIC DIRECTOR
Luv Johar
CYBERGRC SERVICES AND ACADEMY
GLOBAL CYBERSECURITY INFLUENCER | CO-FOUNDER
Nuno Teodoro
HUAWEI
CYBER SECURITY AND PRIVACY OFFICER | CISO
Nelson Al Assal Filho
DBMC CONSULTORIA
GLOBAL EXPERT
Stephen Platten
INSPIRED TESTING
PRINCIPAL CONSULTANT
Krishni Arumugam
HIGH HAZARD INDUSTRIES
PRINCIPAL RISK MANAGEMENT, HSE AND PROCESS SAFETY MANAGE CONSULTANT
Tamara Mackroy, PhD
COMPLIANCE & RISK MANAGEMENT EXPERT ISO | QUALITY | GOVERNANCE | HUMAN SERVICES SYSTEMS| L&D PROFESSIONAL
Kelroy James
DEFENCE INNOVATION CHAMPIONS NETWORK, ROYAL NAVY
STRATEGIC INNOVATION CHAMPION
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Target Audience For Certified ISO 20000 Lead Auditor
Pre-Requisites Of ISO 20000 Certification
There is no such recommended experience required for getting this certification. Although your ITSM basics should be clear.
Exam Details of ISO 20000 Lead Auditor Certification
Exam Questions
40
Exam Format
Multiple choice
Language
English
Passing Score
65%
Duration
90 min
Open Book
No
Certification Validity
5 Years
Complimentary Retake
Yes
Sample Certification
About ISO 20000 Lead Auditor Certification
The ISO 20000 Lead Auditor Certification is designed to help professionals with an organized and systematic way to understand how the global standard for IT Service Management is applied throughout large and multinational enterprises; how the implementation of IT Service Management Frameworks impacts the consistency of operations, quality of services, and alignment between business requirements and IT Services; and how the continued practice of ISO 20000 will allow for sustained delivery of quality services in a dynamic and multi-vendor landscape.
This ISO 20000 certification provides a good foundation of knowledge for how organizations implement ISO 20000 to create repeatable service management processes and to meet the regulatory and customer requirements for delivering services, as well as improving the governance of services within the enterprise.
Delivered through GSDC Studio, the learning experience follows a Learn by Doing approach that combines structured content with applied context. This model helps learners connect ISO 20000 concepts to real organizational environments, enabling them to understand how the standard supports long-term service performance, governance maturity, and enterprise-wide service management effectiveness.