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Certified Software Asset Manager (CSAM)


The GSDC Certified Software Asset Management is a well-recognized software asset management certification designed for professionals who wish to enhance their skills and knowledge in the field of software asset management. 

The CSAM certification provides individuals with the required knowledge to effectively manage software assets within an organization.The SAM Certification exam covers topics such as software licensing, software inventory management, software usage monitoring, and software compliance. 

Passing the SAM exam validates that an individual has the necessary skills and knowledge to manage software assets in a cost-effective and compliant manner. The GSDC Certified Software Asset Management certification is a valuable asset for professionals seeking to advance their careers in software asset management.

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OBJECTIVES Of SAM Certification

Clear understanding of:

  • Comprehensive understanding of software asset management.
  • Effective software asset management skills and knowledge.
  • Alignment of CSAM with best practice frameworks and standards such as ITIL®, ISO2000®, and COBIT®.
  • Validated expertise in cost-effective and compliant software asset management.
  • Enhanced credibility and marketability for professionals.
  • Optimized software assets and reduced costs for organizations.
  • Vendor management
  • Promotion of industry standards and best practices.


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IT manager

Procurement manager

Financial manager

IT operations manager

Project manager

Process manager

Contract manager

Risk manager

Business continuity manager

Security manager


BENEFITS Of Software Asset Management Certification

More job opportunities for certified professionals.

Career advancement and higher salaries for validated expertise.

Improved marketability and credibility in the job market.

Increased efficiency and cost savings for better job performance.

Enhanced confidence and job satisfaction through skill development.

Alignment with industry standards for improved job performance and recognition.



There are no prerequisites for attending the course itself.


EXAMINATION of SAM Certification

60 minutes exam.
40 multiple-choice questions (MCQs).
26 out of 40-65% is needed to pass.
In case a participant does not score a passing percentage, they will be granted a 2nd attempt at no additional cost. Re-examination can be taken up to 30 days from the date of the 1st exam attempt.

Sample Certificate



  • 1. SAM Introduction:
    • SAM definition, concepts, and objectives
    • Why do organizations need SAM?
    • The Impact on IT asset lifecycle and business.
    • The key roles in ITAM - stakeholders, functions, roles and responsibilities
    • Typical business issues and challenges in CSAM workflow
    • SAM best practices, framework
    • The business value of SAM
    • SAM from request to disposal
    • Key roles and stakeholders in a SAM program
    • Placement of SAM within the ITAM ecosystem
    • Concept of compliance
    • Risks and costs of software audits
    • Organizational Challenges and Pitfalls in the SAM Process
  • 2.Compliance Management Approach :
    • Creation of a compliance event plan
    • Development of compliance documentation
    • Building a compliance process
    • Ensuring Right to Use
    • Monitoring compliance
    • Effective communication in compliance management
  • 3.Software License Management:
    • Processes involved in Managing Software Licenses
    • Documentation related to Software License Management
    • Types of software licenses
  • 4. Automation in Software Asset Management:
    • Use of SAM tools to automate processes
    • Achieving predictability in outcomes through automation
    • Selection of the right tool for effective automation
  • 5. Software Acquisition:
    • Building acquisition process
    • Negotiation strategies
    • Non-negotiable incidents
    • Cost reduction techniques
    • Usage and renewals management
    • Favorable terms creation
  • 6. Cloud Asset Management Need and Best Practices - Managing SaaS:
    • CIS's Definition
    • NIST's Definition
    • Cybersecurity best practices in cloud ITAM
  • 7. Vendor Management:
    • Acquisition, Receipt, Deployment Phase
    • In-Use, Recovery, Disposal Phase
    • Vendor examples
    • Reports and evaluation
    • Terms and Conditions
    • Vendor Scorecards
  • 8. IT Asset Management Program/Project Management:
    • Processes for Managing Vendors in ITAM
    • Roles and Policies related to Vendor Management
    • Evaluation and Removal of Vendor Offerings
  • 9. Cyber Security, Controls and ITAM:
    • SAM in Project Management
    • Management of ITAM lifecycle
    • Data Retention Requirements
    • Create and Maintain IT Standards
    • Discovery / Reconciliation Process
    • Use of Tools in ITAM
    • Development of Policies
    • Roles of End-Users
    • On and Off-boarding process
    • Vendor management practices


John Davis

Designation - Software Asset Manager

The GSDC Certified Software Asset Manager (CSAM) certification exam has truly elevated my professional career. Being certified has made me stand out among my peers and has opened doors to new opportunities.

Sarah Mikes

Designation - IT Asset Manager

I took the GSDC Certified Software Asset Manager (CSAM) certification exam and I have to say it was the best decision I made for my career. The exam was challenging but it really tested my knowledge and skills in software asset management. I am now a certified CSAM and feel more confident in my job. 

Nate Johnson

Designation - Senior Software Asset Analyst

The GSDC Certified Software Asset Manager (CSAM) certification exam was exactly what I needed to advance my career. The certification has given me a competitive edge in the job market and has shown my employer that I have the knowledge and skills to excel in my role.


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The Global Skill Development Council (GSDC) is an independent, vendor-neutral, international credentialing and certification organization for the emerging technologies:

  • Advisory board members and SMEs are from around the world, drawn from different specializations.
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  • Hub of Trending Technologies and framework certifications.
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