GSDC's Global accredited ITSM Foundation: ISO/IEC 20000:2011 is focused on the entry-level qualification in the field of IT Service Management. ITSM Certification qualification focuses on the key elements, concepts, and terminologies associated with IT service lifecycle management. It includes IT Service Management Lifecycle Phase Interactions & Outcomes, ITSM processes, and Service Management best practices. It consolidates key IT Service Management's core components with the quality standards of the ISO/IEC20000 standard. The GSDC IT Service Management confirmation program offers a few side-section and extension conceivable outcomes for those experts with ITSM capabilities.
ITSM Framework is the most popular and recognized IT Service Management framework adapted by several organizations around the world. Earning an ITSM foundation certification will help you to learn the IT Service Management framework and ITIL lifecycle. These skills will help you to advance your career.
One of the main benefits of ITSM certification is, that while employers looking for candidates for their IT positions, ITSM foundation certification is considered an important merit. Therefore, if you are in the IT world or willing to pursue your career in the IT sector, ITSM foundation certification is worth it to invest in your career.
A clear understanding of:
ITSM Foundation Certification is an essential requirement for those professionals who need a basic understanding of IT Service Management Framework and how it may be used to enhance the quality of IT service management within an organization.
ITSM certification is most suited for:
IT Managers/Support teams
Service Delivery Professionals
Application Management team/Development team
Get hired easily.
Learn Leadership responsibilities.
Increased client satisfaction.
Creates a culture of continuous improvement.
There is no specific eligibility requirement for ITSM Foundation certification exams. Any professional who gets a passing score from the ITSM foundation exam gets the ITSM foundation certifications.
There are no mandatory pre-requisite for ITSM Foundation: ISO/IEC 20000:2011 but below are few recommendations:
1. Introduction to IT Service Management:
2. The Service Management System (SMS):
3. Service Design and Transition:
4. The service delivery processes and their relationships:
5. The relationship processes and their relationships:
6. The resolution processes and their relationships:
7. The control processes and their relationships:
The Global Skill Development Council (GSDC) is an independent, vendor-neutral, international credentialing and certification organization for the emerging technologies: