The GSDC Certified Service Desk Professional certification is designed for individuals seeking to enhance their skills and knowledge in the field of service desk management.
The Certified Service Desk Professional credential signifies mastery in key areas such as incident management, problem management, service level management, and customer service.
With the ever-increasing reliance on technology in today's world, this certification equips professionals with the necessary competencies to deliver top-notch service desk solutions and contribute to organizational success.
Obtaining the Service Desk certification demonstrates a commitment to excellence in service delivery and opens doors to exciting career opportunities in IT service management.
5+ Hours of expert-created videos
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Certify your achievement with a globally valid certification.
Service Desk Analyst
Client Support Technician/Consultant
Customer Support Officer/Analyst
Technical Support Officer/Analyst
Service Center Officer/Analyst
IT Team Leads
Ability to effectively handle high-pressure situations.
Improved problem-solving and critical-thinking skills.
Opportunity to work in a variety of professions and businesses.
Access to ongoing professional development resources.
Enhanced ability to meet service level agreements.
Strong foundation in ITIL and service management frameworks.
Recognition is a valuable asset to organizations.
Multiple-choice exam of 40 marks.
You need to acquire 26+ marks to clear the exam.
If you fail, free re-examination within 30 days from the date of 1st exam attempt.
Designation - IT Project Manager
I never realized how much I didn't know about service desk management until I took the GSDC Certified Service Desk Professional exam. The certification helped me fill in the gaps in my knowledge and gave me a new appreciation for the importance of the service desk. I highly recommend this certification to anyone in the IT industry!
Designation -Service Desk Technician
I was skeptical at first about the value of earning the GSDC Certified Service Desk Professional certification. But after passing the exam, I can confidently say that it was worth every penny. The certification has helped me improve my communication and problem-solving skills and has given me the confidence to take on more complex issues.
Designation - Service Desk Manager
As a service desk manager, I'm always looking for ways to improve my team's performance. The certification has helped us implement best practices for incident and problem management, which has resulted in faster resolutions and happier customers. I highly recommend this certification to anyone in service desk management!
The Global Skill Development Council (GSDC) is an independent, vendor-neutral, international credentialing and certification organization for the emerging technologies: