The GSDC Certified Service Desk Professional certification is designed for individuals seeking to enhance their skills and knowledge in the field of service desk management.
The Certified Service Desk Professional credential signifies mastery in key areas such as incident management, problem management, service level management, and customer service.
With the ever-increasing reliance on technology in today's world, this certification equips professionals with the necessary competencies to deliver top-notch service desk solutions and contribute to organizational success.
Obtaining the Service Desk certification demonstrates a commitment to excellence in service delivery and opens doors to exciting career opportunities in IT service management.
5+ Hours of expert-created videos
Mocks curated by SME's will help you to pass final certification exam.
Certify your achievement with a globally valid certification.
Support Analyst
Service Desk Analyst
Client Support Technician/Consultant
Customer Support Officer/Analyst
Technical Support Officer/Analyst
Service Center Officer/Analyst
IT Team Leads
Few benefits of getting a Certified Service Desk Professional certification are:
Align your organization practices to the global standards to deliver consistent, higher quality service and support to your customers
Understand and leverage the benefits of utilizing a Service Catalog for responsibility ownership
Foster an environment of Continuous Service Improvement through the implementation of customer surveys, service level agreements and operational level agreements
Provide higher management with better insights with the help of the right metrics to gauge Service Desk performance
Multiple-choice exam of 40 marks.
You need to acquire 26+ marks to clear the exam.
If you fail, free re-examination within 30 days from the date of 1st exam attempt.
Designation - IT Project Manager
I never realized how much I didn't know about service desk management until I took the GSDC Certified Service Desk Professional exam. The certification helped me fill in the gaps in my knowledge and gave me a new appreciation for the importance of the service desk. I highly recommend this certification to anyone in the IT industry!
Designation -Service Desk Technician
I was skeptical at first about the value of earning the GSDC Certified Service Desk Professional certification. But after passing the exam, I can confidently say that it was worth every penny. The certification has helped me improve my communication and problem-solving skills and has given me the confidence to take on more complex issues.
Designation - Service Desk Manager
As a service desk manager, I'm always looking for ways to improve my team's performance. The certification has helped us implement best practices for incident and problem management, which has resulted in faster resolutions and happier customers. I highly recommend this certification to anyone in service desk management!
The Global Skill Development Council (GSDC) is an independent, vendor-neutral, international credentialing and certification organization for the emerging technologies:
Marcela Lendvaiova is a professional Leadership & Soft skills trainer, mentor, and a certified Coach with 20 years of training over 130 nationalities globally under her belt. She gained both her master's degree and her doctorate from social sciences focused on psychological problems at the Constantine the Philosopher University in Nitra, Slovakia. Furthermore, she completed HR Management studies at Leicester University, England; certification in Neuro-linguistic programming, Timeline therapy â„¢, and Hypnosis in Dubai; and Coaching certification in Bratislava. She's also a registered nurse and former flight attendant and aviation trainer. Moreover, Marcela studied Acting for film in Hollywood, CA, and still performs at International theater Meteorit in Bratislava, Slovakia.
Marcela has trained leaders in global corporations around the world (US, India, Argentina, EMEA, etc), and was voted to be the top 3 finalists 3 years in a row- as a Lecturer of the year 2017, Coach of the year 2018, and Lecturer of the year 2019 at the Learning & Development Awards in Slovakia. Furthermore, she was quoted in both American and Slovak Forbes magazine in 2020.
Marcela has an extensive international experience in:
Additional experience: Crisis support, Post Traumatic Syndrome, Grief, Stress, Burn out syndrome, Emotional support, Anxiety; Work & Life balance; Relationship expert; Acting Coach; Aviation trainer; Well-being; Life transitions, Diversity &s; Inclusion; Culture transformation, Customer service, Vendor relationship, Personal branding.
Dr. Sonal has 20 years of experience in I.T Services & Technology Industry.8 years of International experience. She also worked in the capacity of Training Manager, Training Head, Academic Head , Program Manager - Partnership Alliance in past employment.
She is also technically proficient in Java/J2EE, Oracle, XML, DOT NET and experienced in technical curriculum building, training proposal writing.
Vaclav Koranda is Vice President Human Resources and member of the Board of Directors at T-Systems Malaysia. He has got his first HR Director role at the age of 27. Since then, he has held a number of executive roles in Human Resources, namely in the ICT industry. For a significant part of his career his role also included regional responsibility, mainly for the region of Central/Eastern Europe. Before joining T-Systems Malaysia, he was the VP HR at T-Systems Czech Republic. He also served as a member of the Sector Council for IT and Telecommunications in Czech Republic.
Vaclav holds a Master's Degree in Work & Organizational Psychology from Charle's University in Prague and is also a certified PRINCE2 Practitioner, Certified Human Resource Practitioner (CHRP) and a SHRM Senior Certified Professional. He is a member of Malaysian Institute of Human Resource Management as well as Organisation Development Network Malaysia. In 2018, he received a "CHRO of the Year" award from Employer Branding Institute in India. In 2019, he was named under "101 Global HR Heroes" by the World HRD Congress in Mumbai and also received the HR Leader 2019 award from Malaysian Institute of Human Resource Management.
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