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Certified Service Desk Professional(CSDP)

About Certification

The GSDC Certified Service Desk Professional certification is designed for individuals seeking to enhance their skills and knowledge in the field of service desk management.

The Certified Service Desk Professional credential signifies mastery in key areas such as incident management, problem management, service level management, and customer service. 

With the ever-increasing reliance on technology in today's world, this certification equips professionals with the necessary competencies to deliver top-notch service desk solutions and contribute to organizational success.

Obtaining the Service Desk certification demonstrates a commitment to excellence in service delivery and opens doors to exciting career opportunities in IT service management.

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Objectives of Service Desk Professional certification

  • Implement best practices in service desk operations
  • Strengthen knowledge of IT service management principles
  • Enhance troubleshooting and diagnostic skills
  • Streamline service desk processes for increased efficiency
  • Foster a customer-centric mindset in service delivery
  • Stay updated with emerging technologies and trends
  • Build strong relationships with end-users and stakeholders
  • Contribute to continuous improvement initiatives in service desk operations


Complementary Elearning Material

5+ Hours of expert-created videos 

Practice Exams

Mocks curated by SME's will help you to pass final certification exam.


Certify your achievement with a globally valid certification.


Target Audience of Certified Service Desk Professional

Support Analyst

Service Desk Analyst

Client Support Technician/Consultant

Customer Support Officer/Analyst

Technical Support Officer/Analyst

Service Center Officer/Analyst

IT Team Leads


Benefits of Service Desk Professional Certification

Ability to effectively handle high-pressure situations.

Improved problem-solving and critical-thinking skills.

Opportunity to work in a variety of professions and businesses.

Access to ongoing professional development resources.

Enhanced ability to meet service level agreements.

Strong foundation in ITIL and service management frameworks.

Recognition is a valuable asset to organizations.



Relevant work experience in the field of IT or customer support can be beneficial.

Examination of Certified desk proessional certification

Multiple-choice exam of 40 marks.
You need to acquire 26+ marks to clear the exam.
If you fail, free re-examination within 30 days from the date of 1st exam attempt.


Sample Certificate




 Rebecca Martinez

Designation - IT Project Manager

I never realized how much I didn't know about service desk management until I took the GSDC Certified Service Desk Professional exam. The certification helped me fill in the gaps in my knowledge and gave me a new appreciation for the importance of the service desk. I highly recommend this certification to anyone in the IT industry!

David Nguyen

Designation -Service Desk Technician

I was skeptical at first about the value of earning the GSDC Certified Service Desk Professional certification. But after passing the exam, I can confidently say that it was worth every penny. The certification has helped me improve my communication and problem-solving skills and has given me the confidence to take on more complex issues. 

Laura Davis

Designation -  Service Desk Manager

As a service desk manager, I'm always looking for ways to improve my team's performance. The certification has helped us implement best practices for incident and problem management, which has resulted in faster resolutions and happier customers. I highly recommend this certification to anyone in service desk management!


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The Global Skill Development Council (GSDC) is an independent, vendor-neutral, international credentialing and certification organization for the emerging technologies:

  • Advisory board members and SMEs are from around the world, drawn from different specializations.
  • Supported by the world's most esteemed thought leaders from Yale, MIT, Stanford, Wharton, and Harvard.
  • Hub of Trending Technologies and framework certifications.
  • Content curated by Industry's best Subject matter experts.
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The Global Skill Development Council (GSDC) is an Independent, Vendor Neutral, International Credentialing and Certification Organization for Professionals.