Joshua Kerievsky
Founder, CEOJoshua, founder and CEO of Industrial Logic, has led one of the world's most respected agile consultancies since 1996. An international speaker and author of the award-winning Refactoring to Patterns and Joy of Agility, he helps industries harness modern management and development methods.
Key Learnings
The GSDC Agile ITSM Webinar focused on integrating Agile principles into IT Service Management (ITSM) to enhance adaptability, collaboration, and service delivery. The speaker emphasized iterative planning, continuous feedback, and cross-functional teamwork as key strategies for embedding Agile in ITSM processes.
Challenges such as resistance to change and balancing flexibility with compliance were addressed, with practical solutions provided. Key takeaways included the importance of a customer-focused mindset, leadership support, and aligning IT processes with business goals to drive value. The session offered actionable insights for improving ITSM through Agile methodologies.
Watch the GSDC Global Agile ITSM Webinar Now Available!
Even if you missed the live event, Don't Worry We got you. You can now watch the full webinar on YouTube. Explore the key insights on Agile ITSM.
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